The Disability Services Commissioner (DSC) listens to complaints about disability services. Anyone can make a complaint about a Victorian disability service provider.
The DSC is an independent oversight body resolving complaints and promoting the right of people with a disability to be free from abuse. They work with people with a disability to
resolve complaints about disability service providers, and we work with disability service providers to improve outcomes for people with a disability. The service is independent, free, confidential and accessible.
Investigation is another word for finding out more information about a complaint. There are a few steps that they go through before they investigate.