Windarring is closely monitoring and responding to the Coronavirus (COVID-19) health alert. The safety of all staff and our clients, parents and families are always our top priority. Until we hear differently from the Government all disability services are seen as essential service.

Windarring’s response to Coronavirus (COVID-19)

Latest update August 2020

Published Update sent to Parents and Carers 12/08/2020 – Windarring and Stage 3 Restrictions

Stage three in regional Victoria

From 11:59pm on 5 August Wednesday 2020, regional Victoria will return to Stage 3 “Stay at Home” restrictions.
That means there’ll again only be four reasons to be out:  shopping for food and essential items. Care and caregiving. Daily exercise. Work and study – if you can’t do it from home.
Otherwise, you need to stay home. Businesses in regional Victoria will also return to Stage 3 restrictions.
Windarring continues to deliver services at our centres and where arranged in clients homes.

Stage three at Windarring


  • Do you have a question about coronavirus (COVID-19)?
  • Do you want to know what it means for you?
  • Do you need help because things have changed?
  • Do you want to know how you can support someone you live with, care for, or support?

Help for you is here.
Contact the Disability Information Helpline on:

1800 643 787

The Helpline is available Monday to Friday 8am to 8pm. It is not available on national public holidays.




There are plenty of ways to support other people, or be supported if you are feeling anxious or uncertain.

Lifeline Australia
13 11 14

Beyond Blue
1800 512 348
Coronavirus Mental Wellbeing Support Service

1800 650 893
Online and webchat support and counselling for 12-25 year olds, their family and friends

1300 78 99 78
Professional telephone and online support and information service for Australian men. 24 hours a day, 7 days a week.

Healthy Mind
Healthy Mind is a new website designed to help people with Intellectual Disability (ID) to recognise and regulate their thoughts and feelings. The Black Dog Institute worked with people who had lived experience with intellectual disabilities to ensure that the website is designed to suit the needs of its users.


The safety of our clients and employees are our top priority as we face the Coronavirus (COVID-19) pandemic together. Windarring is closely monitoring the situation as it evolves each day.

We are following the information and advice from the Australian Government and the Victorian Department of Health and Human Services. Windarring has had a pandemic policy in place and a team of staff trained to deal with emergencies. We’ve now put our plan into action.

Our dedicated Incident Management Team meets regularly to implement measures to keep customers and employees safe, while still delivering essential services.

Keep up to date

This is a rapidly changing situation, with new information emerging frequently. We will continue to keep you informed as further information becomes available.

Please go to this page to sign up to receive email updates.

We are supporting clients to understand and follow the Government’s directions to stay at home, practice good hygiene, staff and clients were applicable are wearing surgical face masks and maintaining social distancing. A key part of our response is making sure our services have the information, support and resources needed to support clients safely.

Here are some of the key actions we are taking:

Practicing social (physical) distancing

Windarring has implemented social (physical) distancing including:

  • Self isolating and staying home if we are unwell or displaying flu-like symptoms like fever, cough, shortness of breath, sore throat
  • Limiting visits to homes wherever possible
  • Keeping a distance of 1.5 metres between people whenever possible

We’re also supporting customers in our supported independent living homes to practice social distancing.

Taking your family member home

Windarring is following the Victorian Government’s visiting restrictions which state:

  • You can no longer visit friends and family who live at another household, except to see your intimate partner, or for care-giving or compassionate reasons, or providing services.

Windarring will continue to do everything we can to help you remain connected to your family member. We are supporting customers to use telephone, video calls and other digital tools to connect.

New rules for visitors

We are also are introducing new visiting rules, based on the latest updates from the Victorian Government.

  • Visitors (including family) are only allowed to enter a SIL home to provide caregiving, therapy, health or advocacy.
  • A resident may have only one care and support visit each day, including no more than two people and the visit must be for no longer than two hours.
  • Visitors who have returned from overseas or been in contact with someone confirmed to have COVID-19 in the last 14 days will not be able to visit a resident.
  • Visitors who have fever or symptoms of a respiratory illness will not be able to visit.
  • We recommend you have your influenza vaccination in order to visit a service.
  • Visits should be short, and conducted in the resident’s room, outside, or in a specific designated area (where this is available).
  • As per the Australian Government’s guidelines, we recommend only having five visitor in the house at any one time.
  • Visits by children 16 years and under are discouraged except in special circumstances.
  • All visitors will be encouraged to practise social distancing, including to stay away when unwell.
  • In cases where the residents are medically vulnerable, visits will be permissible only if absolutely necessary.
  • All visitors will need to wash their hands-on entry to the home and before entering and leaving a resident’s room.
  • If a customer is suspected to have COVID-19 all visiting will be suspended.
  • Visitors must contact the coordinator / house supervisor to arrange visits.

We will support our customers to stay connected with family and friends by phone and video calls.

Families can help by limiting face to face visits and following the Victorian Government’s directive to stay home.

Using personal protective equipment (PPE)

In line with advice from the Department of Health, our guidelines for using PPE are:

  • When a client is tested, the house moves to self-isolation.
  • The staff member assigned to the client who was tested wears PPE because that client has symptoms.
  • As per the Chief Medical Officer’s advice in early August 2020, wearing of surgical disposable masks where applicable and using PPE as part of everyday as would normally be used for daily support.
  • Staff are to support all other customers applying social-distancing principles.
  • If a client is tested and the results are positive, full PPE will be worn by the employees providing support to that person. If necessary, clients who are able to wear PPE will be supported to do so.

With limited availability of PPE across Australia, we are making sure to follow the Chief Medical Officer’s guidelines in using this resource.

Practicing Good hygiene

We continue to remind everyone including clients, practice good hygiene:

  • Coughing and sneezing into our elbows or a tissue.
  • Washing our hands often with soap and water, including before and after eating and after going to the toilet.
  • Using alcohol-based hand sanitisers.
  • Cleaning and disinfecting surfaces regularly.

Established a response team

We have a response team and action plan ready to manage the situation if a customer tests positive for COVID-19. Families and customers will be notified if another customer in the home tests positive and will be informed of actions taken to protect all residents of the home.

Ensuring supplies

We have worked with services to ensure they have supplies and also have central supplies team in place to coordinate sourcing and delivery of supplies.

Source: Scope Australia


We complied a list of resource for you

Australian Government – Department of Health & Human Services (DHHS)
Covid19 & Disability updates – stay up to date
Know the Signs
Stop the Spread
Centre based disability services Fact Sheet 21 May 2020Open this document with ReadSpeaker docReader

World Health Organisation
How to Hand washOpen this document with ReadSpeaker docReader
How to Hand rubOpen this document with ReadSpeaker docReader

NDIS Information
Easy Read Coronavirus PDF
Open this document with ReadSpeaker docReaderRegular NDIS updates

Access Easy Read – COVID19 PDF’s
We need space bewteen us COVID -19 easy readOpen this document with ReadSpeaker docReader
COVID-19. It is also called Cornavirus easy readOpen this document with ReadSpeaker docReader
What do I do COVID-19 easy readOpen this document with ReadSpeaker docReader

Find fact sheets here for Disability Support Pension & Carer Payment recipients in response to COVID-19

UPDATED 18 August 2020
UPDATED 12 August 2020
UPDATED 4 August 2020
UPDATED 14 July 2020
UPDATED 1 July 2020
UPDATED 28 May 2020
UPDATED 12 May 2020
UPDATED 9 April 2020